Chevrolet Captiva Manuals

Chevrolet Captiva Owners Manual: Reporting Safety Defects

Reporting Safety Defects to the United States  Government

If you believe that your vehicle has a defect which could cause a crash or could cause injury or death, you should immediately inform the National Highway Traffic Safety Administration (NHTSA) in addition to notifying General Motors.

If NHTSA receives similar complaints, it may open an investigation, and if it finds that a safety defect exists in a group of vehicles, it may order a recall and remedy campaign.

However, NHTSA cannot become involved in individual problems between you, your dealer, or General Motors.

To contact NHTSA, you may call the Vehicle Safety Hotline toll-free at 1-888-327-4236 (TTY: 1-800-424-9153); go to http://www.safercar.gov; or write to:

Administrator, NHTSA

1200 New Jersey Avenue, S.E.

Washington, D.C. 20590

You can also obtain other information about motor vehicle safety from http://www.safercar.gov.

Reporting Safety Defects to the Canadian Government

If you live in Canada, and you believe that the vehicle has a safety defect, notify Transport Canada immediately, and notify General Motors of Canada Limited. Call Transport Canada at 1-800-333-0510 or write to:

Transport Canada

Road Safety Branch

80 rue Noel

Gatineau, QC J8Z 0A1

Reporting Safety Defects to General Motors

In addition to notifying NHTSA (or Transport Canada) in a situation like this, notify General Motors.

Call 1-800-222-1020, or write:

Chevrolet Motor Division

Chevrolet Customer Assistance

Center

P.O. Box 33170

Detroit, MI 48232-5170

In Canada, call 1-800-263-3777

(English) or 1-800-263-7854

(French), or write:

General Motors of Canada Limited

Customer Care Centre, Mail Code:

CA1-163-005

1908 Colonel Sam Drive

Oshawa, Ontario L1H 8P7

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