Chevrolet Captiva Manuals

Chevrolet Captiva Owners Manual: Keys, Remote Keyless Entry (RKE) System

Chevrolet Captiva Owners Manual / Keys, Doors, and Windows / Keys and Locks / Keys, Remote Keyless Entry (RKE) System



Leaving children in a vehicle with the ignition key is dangerous and children or others could be seriously injured or killed. They could operate the power windows or other controls or make the vehicle move. The windows will function with the keys in the ignition, and children or others could be caught in the path of a closing window. Do not leave children in a vehicle with the ignition key.


The two keys can be used for the ignition and all locks.

The key code is stamped on the key number plate and can be used to make new keys at any dealer. Store this information in a safe place outside the vehicle.

If it becomes difficult to turn a key, inspect the key blade for debris.

Periodically clean with a brush or pick.

If equipped, with an active OnStar subscription, an OnStar Advisor may remotely unlock the vehicle.

See "OnStar" if equipped.

Remote Keyless Entry (RKE) System

See Radio Frequency Statement on page 13-15.

If there is a decrease in the RKE operating range:

  • Check the distance. The transmitter may be too far from the vehicle.
  • Check the location. Other vehicles or objects may be blocking the signal
  • Check the transmitter's battery.

    See "Battery Replacement" later in this section.

  • If the transmitter is still not working correctly, see your dealer or a qualified technician for service.

Remote Keyless Entry (RKE) System Operation

The Remote Keyless Entry (RKE) transmitter functions work up to 20m (65 ft) away from the vehicle.

Some conditions can affect the performance of the transmitter. See Remote Keyless Entry (RKE) System on page 2-2.

Without Remote Start Shown, with Remote Start Similar
Without Remote Start Shown, with Remote Start Similar

(Remote Vehicle Start): For vehicles with this feature, this button is used to operate the remote start feature. See Remote Vehicle Start on page 2-4.

(Lock): Press to lock all the doors, including the liftgate. The vehicle's lamps may flash and the horn may sound. See "Remote Door Lock" under Vehicle Personalization on page 5-36. On some models, the fuel door will also be locked when the doors are locked.

(Unlock): Press once to unlock the driver door. If is pressed again within five seconds, all remaining doors unlock. The interior lamps come on and stay on for 20 seconds or until the ignition is turned on. The exterior lamps may flash when unlocking the vehicle.

See "Remote Door Unlock" under Vehicle Personalization on page 5-36 for more information.

(Vehicle Locator/Panic Alarm): Press and release to locate the vehicle. The turn signal lamps flash and the horn sounds three times. Press and hold to activate the panic alarm. The turn signal lamps flash and the horn sounds repeatedly for 30 seconds.

The alarm turns off when the ignition is turned to ON/RUN or when is pressed again. The ignition must be in LOCK/OFF

Programming Transmitters to the Vehicle

Only RKE transmitters programmed to the vehicle will work. If a transmitter is lost or stolen, a replacement can be purchased and programmed through your dealer.

When the replacement transmitter is programmed to the vehicle, all remaining transmitters must also be programmed. Any lost or stolen transmitters no longer work once the new transmitter is programmed.

Each vehicle can have up to eight transmitters programmed to it.

Battery Replacement

Replace the battery if the REPLACE REMOTE KEY FOB BATTERY message displays on the Driver Information Center (DIC). See "REPLACE REMOTE KEY FOB BATTERY" under Key and Lock Messages on page 5-32.


When replacing the battery, do not touch any of the circuitry on the transmitter. Static from your body could damage the transmitter.

Battery Replacement

To replace the battery:

  1. Separate the transmitter with a flat, thin object inserted into the notch on the side.
  2. Remove the old battery. Do not use a metal object.
  3. Insert the new battery, positive side facing down. Replace with a CR2032 or equivalent battery.
  4. Reassemble the transmitter.

Replacing the battery in your 2018 Chevrolet Captiva's key fob is a simple task that you can do at home with ease. Here's a step-by-step guide to help you through the process:

Firstly, you'll need to gather the necessary materials. This includes a compatible replacement battery for your specific key fob model. Refer to your owner's manual or consult a dealership to ensure you get the right type of battery.

Next, find a suitable workspace with ample lighting and a flat surface to work on. Having a small flat-head screwdriver or a coin can also come in handy during the replacement process.

Identify the key fob that requires a battery replacement. It usually has a rectangular or oval shape with buttons for locking, unlocking, and possibly other functions like remote start.

Carefully pry open the key fob using the screwdriver or coin. Insert the tool into the seam between the two halves of the fob and gently twist or pry to separate them. Be cautious not to damage the casing during this step.

Once the key fob is open, locate the battery compartment. Depending on the design, you may need to lift a small cover or slide out the old battery. Remove the old battery and dispose of it properly according to local regulations.

Insert the new battery into the battery compartment, ensuring the correct polarity (+ and -) as indicated. Make sure the battery is securely seated in place to ensure proper functionality.

Close the key fob by aligning the two halves of the casing and pressing firmly until they snap back together. Ensure that the casing is fully closed to prevent any dust or water from entering.

Finally, test the key fob by pressing its buttons. You should see a response from the vehicle, such as lights flashing or doors locking/unlocking, indicating that the new battery is working correctly.

By following these steps, you can easily replace the battery in your Chevrolet Captiva's key fob and continue to enjoy the convenience of its remote features.

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